Privacy policy



Horrocks and Webb (Jewellers) Limited understands and respects that your privacy is important to you and that you care about how your personal data is used. This policy sets out how we will use any personal data processed via or through your use of our website (Our Site).

Please read this Privacy Policy carefully and ensure that you understand it.

1. Information about us

Our Site is owned Horrocks and Webb (Jewellers) Limited, a company registered in England under 689786, whose registered address is 3 Acorn Business Centre Northarbour Road, Cosham, Portsmouth, Hampshire, PO6 3TH

Our data protection registration number is : ZA808164

2. How can you contact us?

You can contact us in respect of any matters relating to your use of data by:

  • Telephone: 01258 452618;

  • Post: 35b Salisbury Street, Blandford Forum,Dorset,DT11 7PX.

3. What does this policy cover? 

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the GDPR) and the Data Protection Act 2018 (collectively, the Data Protection Legislation) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified.


5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights: 

  • the right to be informed about our collection and use of your personal data;

  • the right to access the personal data we hold about you. Part 13 will tell you how to do this; 

  • the right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more;

  • the right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more;

  • the right to restrict (i.e. prevent) the processing of your personal data;

  • the right to object to us using your personal data for a particular purpose or purposes;

  • the right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time;

  • the right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases;

  • rights relating to automated decision-making and profiling. We do not use your personal data in this way. 

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in part 1 above.

6. What Data Do You Collect and How do you use it?

Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below. We do not collect any ‘special category’ or ‘sensitive’ personal data.

Data Collected

How we collect the data


Lawful basis for processing

Contact information including address, email, telephone numbers.

Via Our Site as part of the purchase of goods process or request for information.

Administering our business and supplying good and/or services to you.

Completing our contract with you.

Payment information including card and bank details.

Via Our Site as part of the purchase of goods process.

Administering our business and supplying good and/or services to you.

Completing our contract with you.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or post with information, news, and offers on goods and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


8. How and Where Do You Store or Transfer My Personal Data?

We only store your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation. We may share your personal data with third parties in order to complete our obligations to you including delivery and/or collection of goods.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions: 

9.1      we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy;

9.2      in some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority;

9.3      we may share your personal data with third parties in order to complete our obligations to you including delivery and/or collection of goods and/or approval of finance.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.

10. Can I Withhold Information?

You may access Our Site without providing any personal data at all. However, to purchase goods available on Our Site you may be required to submit or allow for the collection of certain data.

11. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask for details of that personal data and for a copy of it. This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in part 1 above. 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

We will respond to your subject access request within less than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. 

12. How Do You Use Cookies?

Our Site may place and access certain cookies on your computer or device. Cookies are a small text file placed on your computer or device by Our Site when you visit parts of Our Site. We use cookies to facilitate and improve your experience of Our Site and to provide and improve Our goods and services.

All Cookies used by and on Our Site are used in accordance with relevant laws.

Certain features of Our Site (for example the payment function) depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. 

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

13. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations.