Deliveries are FREE if your order is over £50.00.

If under £50.00 a charge of £5.00 to cover postage will be added at checkout.

Parcels under £50.00 are sent 2nd Class Signed For, and parcels over £50.00 are sent 1st Class Special Delivery (signature required).

Due to current the Covid19 we will endeavour to ship within 5-7 days.

If your purchase is urgent please contact us and we will try to expedite your shipment.

Please note that orders placed over the weekend will be processed the following Monday.

Dispatch will be dependent on stock levels and availability.

 Occasionally items may appear as ‘in’ stock on the website, but due to timing differences between the store & website they may be ‘out of stock’.  We will contact you within 24 hours to offer you an order date or a full refund.

When you place an order you will receive an automatic order receipt email. This acts as your receipt and acknowledges your payment. 

We will also send you an email once your parcel has been shipped and this email will contain your Royal Mail tracking number.

If an issue arises with your order we will contact you as soon as possible.

 

Returns Policy

As a customer you have the statutory right to cancel your order and receive a full refund on any mail order purchase. To cancel you must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by Horrocks & Webb within 30 days of the Purchaser receiving the said Goods, within 14 days for any discounted or sale Goods.

The return of Goods will be permitted in limited circumstances and only if the Goods are received in their original packaging, any accessories, manuals or other documentation and all un-damaged.

We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.

If you have any questions or queries contact sales@horrocksandwebb.co.uk 01258 452618