ACCEPTABLE USE AND TRADING TERMS
By accessing and using this web site www.Horrocksandwebb.co.uk
(Our Site) you accept the terms and conditions (Terms) set out below.
Section 1 of these Terms sets out how you are permitted to access and use Our Site.
Section 2 of these Terms sets out the terms that you must accept if you PURCHASE goods via Our Site.
This Policy was last updated on Nov 2020.
SECTION 1: ACCESS AND USE OF OUR SITE
1.Information About Us
Our Site is operated by Horrocks and Webb(Jewellers) Limited, a company registered in England under 05592813, whose registered address is 3 Acorn Business Centre Northarbour Road, Cosham, Portsmouth, Hampshire, PO6 3TH
VAT Number 768 7635 67
2.How to Contact Us
Telephone: 01258 452618;
Post: 35b Salisbury Street Blandford Forum Dorset DT11 7PX
3.Changes to these Terms
We may alter the terms of these Terms at any time. If We do so, we will set out details of any key changes at the top of this page. You are therefore advised to check this page every time you use Our Site.
4.Acceptable use of Our Site
4.1You are permitted to print and download extracts from Our Site for your own personal non-business use on the following basis:
4.1.1no documents or related graphics on Our Site are modified in any way;
4.1.2no graphics on Our Site are used separately from accompanying text;
4.1.3any of our copyright and trade mark notices appear in all copies.
4.2Unless otherwise stated, the copyright and other intellectual property rights in all material on Our Site (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from Our Site other than in accordance with clause 4.1 above for any purpose is prohibited.
4.3Subject to clause 4.1, no part of Our Site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
4.4Any rights not expressly granted in these terms are reserved.
4.5You may only use Our Site in a lawful manner. In particular, you must:
4.5.1ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
4.5.2not use Our site in any way, or for any purpose, that is unlawful or fraudulent;
4.5.3not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind;
4.5.4not use Our Site to knowingly send, upload, or in any other way transmit unauthorised or unsolicited marketing or similar material (commonly referred to as “spam”);
4.5.5not use Our Site to bully, threaten, harass, intimidate, insult, annoy, alarm, inconvenience, upset, or embarrass another person.
5.2You are prohibited from posting or transmitting to or from Our Site any material:
5.2.1that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
5.2.2for which you have not obtained all necessary licences and/or approvals;
5.2.3which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
5.2.4which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
5.3You may not misuse Our Site (including, without limitation, by hacking).
5.4We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these Terms.
6Links to third party sites
6.1Links to third party websites on Our Site are provided solely for your convenience. If you use these links, you leave Our Site. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to Our Site, you do so entirely at your own risk.
6.2You may not link to Our Site.
7.1While we endeavour to ensure that the information on Our Site is correct, we do not warrant the accuracy and completeness of the material on Our Site. We may make changes to the material on Our Site, or to the products and prices described in it, at any time without notice. The material on Our Site may be out of date, and we make no commitment to update such material.
7.2The material on Our Site is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to Our Site.
8.1We, any other party (whether or not involved in creating, producing, maintaining or delivering Our Site), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with Our Site in any way or in connection with the use, inability to use or the results of use of Our Site, any websites linked to Our Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing Our Site or your downloading of any material from Our Site or any websites linked to Our Site.
8.2You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of Our Site, or the use by any other person using your registration details.
9.Law and Jurisdiction
9.1These Terms, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
9.2If you are a consumer, any dispute, controversy, proceedings, or claim between you and us relating to These Terms or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
SECTION 2: PURCHASING TERMS AND CONDITIONS
TERMS of Sale
These terms set out the basis on which Goods are sold by Us to You via www.horrocksandwebb.co.uk (Our Site). By ordering any Goods from Our Site You confirm You have read and accepted these terms.
1.Definitions and Interpretation
1.1In these terms, the following expressions mean:
Contract The contract between Us and You in respect of the Goods;
Goods The goods sold by Us through Our Site;
Order Your order for the Goods;
Order Confirmation Our acceptance and confirmation of Your Order;
Order Number The reference number for Your Order;
We Horrocks and Webb(Jewellers) Limited, a company registered in England under 05592813, whose registered address is 3 Acorn Business Centre Northarbour Road, Cosham, Portsmouth, Hampshire, PO6 3TH
You/Youryou, as the customer.
1.2References to “in writing” include by email.
2.Access to and Use of Our Site
You may only purchase Goods through Our Site if You are at least 18 years of age.
Purchase of Goods via Our Site is for consumers only.
5.Goods, Pricing and Availability
5.1We take reasonable efforts to ensure that all descriptions and graphical representations of goods correspond to the actual Goods. Please note, however:
5.1.1images of Goods are illustrative only. There may be slight variations in colour between the image of a Good and the actual Goods sold due to differences in computer displays and lighting conditions;
5.1.2descriptions of packaging are for illustration only, the actual packaging of Goods may vary.
5.2Please note that clause 5.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether.
5.3We cannot guarantee that Goods will be available. Stock indications are not provided on Our Site.
5.4Minor changes may, from time to time, be made to certain Goods between Your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws. Any such changes will not change the main characteristics of the Goods and will not normally affect Your use of those Goods.
5.5We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and at Our absolute discretion.
5.6All prices are checked by Us before We accept Your Order. In the event that We show incorrect pricing information, We will contact You in writing. If the correct price is lower than that shown, We will charge You the lower amount and continue to process Your Order. If the correct price is higher, We will give You the option to purchase the Goods at the correct price or to cancel Your Order (or the affected part of it). We will not process Your Order in this case until You respond. If We do not receive a response from You within 7 days, We will cancel Your Order and notify You of this in writing.
5.7All prices on Our Site include VAT. If the VAT rate changes between Your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
5.8Delivery charges are not included in the price of Goods displayed on Our Site. Delivery options and related charges will be presented to You as part of the Order process.
6Orders – How Contracts Are Formed
6.1Our Site will guide You through the ordering process. Before submitting Your Order You will be given the opportunity to review Your Order and amend it. Please ensure that You have checked Your Order carefully before submitting it.
6.2If, during the order process, You provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process Your Order due to incorrect or incomplete information, We will contact You to ask You to correct it. If You do not give Us the accurate or complete information within a reasonable time of Our request, We may cancel Your Order and treat the Contract as being at an end. If We incur any costs as a result of Your incorrect or incomplete information, We may pass those costs on to You.
6.3No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending You an Order Confirmation by email. Only once We have sent You an Order Confirmation will there be a legally binding Contract between Us and You.
6.4Order Confirmations shall contain the following information:
6.4.1Your Order Number;
6.4.2confirmation of the Goods ordered;
6.4.3itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
6.4.4estimated delivery date(s);
6.5In the unlikely event that We do not accept or cannot fulfil Your Order for any reason, We will notify You in writing. If We have taken payment any such sums will be refunded to You as soon as possible and in any event within 14 days.
6.6Unless We agree otherwise, any refunds due under these terms will be made using the same payment method that You used when ordering the Goods.
Payment for Goods and related delivery charges must always be made in advance and You will be prompted to pay during the Order process.
8Delivery, Risk and Ownership
8.1All Goods purchased through Our Site will normally be delivered in accordance with the time period set out in the Order process.
8.2We use Royal Mail or similar services to deliver Your Goods. You are responsible for ensuring that You are available to receive the Goods.
8.3Delivery shall be deemed complete and the responsibility for the Goods will pass to You once delivered to the address You provide or collected by You (whichever is the earlier).
8.4Ownership of the Goods passes to You once We receive payment in full of all sums due (including any applicable delivery charges).
9Faulty, damaged or incorrect Goods
9.1By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase and in accordance with any pre-contract information We have provided. If any Goods do not comply and, for example, have faults or are damaged when You receive them, or if You receive incorrect Goods, please contact Us at email@example.com as soon as reasonably possible to inform Us, and to arrange for a refund, repair or replacement. Your available remedies are as follows:
9.1.1beginning on the day that You receive the Goods (and ownership of them) You have a 30 day right to reject the Goods and to receive a full refund if they do not conform as stated above;
9.1.2if You do not wish to reject the Goods, or if the 30 day rejection period has expired, You may request a repair of the Goods or a replacement. We will carry out the repair or replacement within a reasonable time and without significant inconvenience to You. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may offer You an alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If You request a repair or replacement during the 30 day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that You receive the replacement or repaired Goods;
9.1.3if the Goods do not last a reasonable length of time, You may be entitled to a partial refund. Please be aware that after six months since You received the Goods, the burden of proof will be on You to prove that the defect or non-conformity existed at the time of delivery.
9.2Please note that You will not be eligible to claim under this clause 9 if You purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from Your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that You may not return Goods to Us under this clause 9 merely because You have changed Your mind. As a consumer, You have a legal right to a 14 day cooling-off period within which You can return Goods for this reason. Please refer to clause 10 for more details.
9.3To return Goods to Us under this clause 9, please contact Us at https://horrocksandwebb.co.uk.co.uk/policies/refund-policy to arrange for return. We will be responsible for the reasonable delivery costs of returning Goods under this clause 9 and will reimburse You where appropriate.
9.4Refunds (whether full or partial, including reductions in price) under this clause 9 will be issued within 14 days of the day on which We agree that You are entitled to the refund.
9.5For further information on Your rights as a consumer, please contact Your local Citizens’ Advice Bureau or Trading Standards Office.
10Cancelling and Returning Goods if You Change Your Mind
10.1As a consumer, You have a legal right to a 14 days “cooling-off” period within which You can cancel the Contract for any reason. This period begins once Your Order is complete and We have sent You Your Order Confirmation. You may also cancel for any reason before We send the Order Confirmation.
10.1If You wish to exercise Your right to cancel under this clause 10, You must inform Us of Your decision within the cooling-off period. You may do so in any way You wish, however for Your convenience we suggest You email us at firstname.lastname@example.org. Cancellation by email or by post is effective from the date on which You send Us Your message. Please note that the cooling-off period lasts for whole days. If, for example, You send Us an email or letter by 23:59:59 on the final day of the cooling-off period, Your cancellation will be valid and accepted. If You would prefer to contact Us directly to cancel, please use the following details:
10.1.1Telephone: 01258 452618;
10.1.3Post: 35b Salisbury Street, Blandford Forum,Dorset,DT11 7PX;
In each case, providing Us with Your name, address, email address, telephone number, and Order Number.
10.2Please note that You may lose Your legal right to cancel under this clause 10 in the following circumstances, if the Goods:
10.2.1have been personalised or custom-made for You (e.g. jewellery);10.2.2are damaged or used otherwise than in accordance with Your statutory rights;
10.2.3have been removed from their protective packaging and/or the security tag has been removed.
10.3Please ensure that You return Goods to Us no more than 14 days after the day on which You have informed Us that You wish to cancel under this clause 10. Please read our Refund and Return policy for guidance on how to return Goods.
10.4You may return Goods to Us in person during Our business hours or You may return them by post or another suitable delivery service of Your choice to Our returns address at 35b Salisbury Street, Blandford Forum,Dorset,DT11 7PX. Please note that You must bear the costs of returning Goods to Us if cancelling under this clause 10.
10.5Refunds under this clause 10 will be issued to You within 14 days of the following:
10.5.1the day on which We receive the Goods back; or
10.6.2if We have not yet provided You with an Order Confirmation or have not yet dispatched the Goods, the day on which You inform Us that You wish to cancel the Contract.
10.6Refunds under this clause 10 may be subject to deductions in the event of any diminished value in the Goods resulting from Your excessive handling of them (e.g. no more than would be permitted in a info). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge You an appropriate sum if We find that the Goods have been handled excessively.
11Our Liability to You
11.1We will be responsible for any foreseeable and reasonable direct loss or damage that You suffer as a result of Our breach of these terms (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
11.2We only supply Goods for domestic and private use by You. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to You for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
11.3Nothing in these terms seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
11.4Nothing in these terms seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.
12Events Outside of Our Control (Force Majeure)
12.1We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.
12.2If any event described under this clause 12 occurs that is likely to adversely affect Our performance of any of Our obligations under these terms:
12.2.1We will inform You as soon as is reasonably possible and take reasonable steps to minimise the delay;
12.2.2to the extent that We cannot minimise the delay, Our obligations under these terms (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
12.2.3We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
12.2.4if the event outside of Our control continues for more than 90 days We will cancel the Contract and inform You of the cancellation. Any refunds due to You as a result of that cancellation will be paid to You as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled;
12.2.5if an event outside of Our control occurs and continues for more than 90 days and You wish to cancel the Contract as a result, You may do so in any way You wish.
12.3Any refunds due to You as a result of such cancellation will be paid to You as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled.
13Communication and Contact Details
We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint. If You wish to contact Us in respect of the Goods or Your Order (including any problems, complaints or cancellations) then, You may contact Us by:
Telephone at 01258 452618,
Email at email@example.com, or
Post at 35b Salisbury Street, Blandford Forum,Dorset,DT11 7PX.
14How We Use Your Personal Information (Data Protection)
14.1All personal data that We collect about You and use will be processed in accordance with UK data protection law (including, but not limited to, the GDPR (and any successor legislation which applies following the UK’s departure from the European Union), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003).
15Other Important Terms
15.1We may transfer (assign) Our obligations and rights under these terms (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). Your rights under these terms will not be affected and Our obligations under these terms will be transferred to the third party who will remain bound by them.
15.2You may not transfer (assign) Your obligations and rights under these terms (and under the Contract, as applicable) without Our express written permission.
15.3The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these terms.
15.4If any of the provisions of these terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these terms. The remainder of these terms shall be valid and enforceable.
15.5No failure or delay by Us in exercising any of Our rights under these terms means that We have waived that right, and no waiver by Us of a breach of any provision of these terms means that We will waive any subsequent breach of the same or any other provision.
15.6We may revise these terms from time to time in response to changes in Our business offering, relevant laws and other regulatory requirements.
16Law and Jurisdiction
16.1These terms, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England and Wales.
16.2As a consumer, You benefit from mandatory provisions of the law in Your country of residence. Nothing in clause 16 takes away or reduces Your rights as a consumer to rely on those provisions.